okbaee Privacy Policy
Protecting your personal information is our highest priority. In this policy we explain how your information is collected, used, and stored securely.
Welcome to okbaee. This Privacy Policy ("Policy") describes how we collect, process, store, and protect your personal information when you use the okbaee platform. By using our website, mobile app, or any of our services, you are agreeing to the terms of this Policy.
This Policy is designed specifically for users in Bangladesh and has been prepared in accordance with international data protection standards. Your consent and trust matter deeply to us.
| Topic | In Brief |
|---|---|
| Data Collection | Information is collected during registration, transactions, and platform use |
| Data Use | Used to provide services, ensure security, and meet legal obligations |
| Third Parties | Shared in a limited way only with trusted payment and technology partners |
| Security | SSL encryption and advanced cybersecurity measures are always active |
| Your Rights | You have the right to request access to, correction of, and deletion of your data |
| Contact | [email protected] — contact us with any questions |
What Data We Collect
We collect various types of information when you create an account on okbaee, use our services, or get in touch with us. This information comes from three main sources.
1.1 Information You Provide Directly
- Full name, date of birth, and nationality
- Email address and contact details
- Documents required for identity verification (national ID card, passport)
- Payment information related to bKash, Nagad, Rocket, or Upay accounts
- Messages and communication content you send via live chat or email
1.2 Automatically Collected Information
- IP address and device type
- Browser name and version, operating system
- Browsing activity on the website and page visit logs
- Session duration and gaming activity data
- Data obtained from cookies and similar tracking technologies
1.3 Information Received from Third Parties
- Transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay)
- Verified information received from identity verification services
- Risk assessment data received from fraud prevention systems
How We Use Your Data
okbaee uses collected information only for the legitimate purposes listed below. We never use your personal information unnecessarily or without your consent.
2.1 Service Operation and Improvement
Your information is used to create and manage your account, process deposits and withdrawals, personalise your gaming experience, and provide technical support. This information is essential to ensure the overall functionality of the okbaee platform.
2.2 Security and Fraud Prevention
Your information is analysed to detect and prevent unauthorised access, fraud, money laundering, and other illegal activities. This is essential for the protection of all users.
2.3 Compliance with Legal Obligations
Retaining and processing certain information to comply with Know Your Customer (KYC) requirements, Anti-Money Laundering (AML) policies, and applicable legal regulations is a legal obligation for us.
2.4 Communication and Support
Your contact information is used to send important account notifications, transaction confirmations, and security alerts, and to respond to your support requests.
2.5 Responsible Gaming Programme
By analysing gaming activity data, we are able to identify potentially problematic gaming behaviour and provide timely support to users. Promoting responsible play is one of our core goals.
Data Sharing and Disclosure
okbaee does not sell your personal information. However, in the limited circumstances below, we may share certain information with third parties.
3.1 Service Provider Partners
Limited information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, cybersecurity, and technical infrastructure management. These partners operate under strict confidentiality agreements and may use the information they receive only for specified purposes.
3.2 Legal Obligations
Information may be provided to authorities in accordance with court orders, government directives, or the requirements of applicable law. Such disclosure occurs only where there is a legal obligation to do so.
3.3 Business Changes
In the event of a merger, acquisition, or asset transfer, user data may be transferred. Users will be notified in advance in such circumstances and the standards of this Policy will be maintained.
3.4 What We Do Not Do
- Your information is not sold to advertisers or marketing agencies
- Information is not shared with unrelated third parties
- Personal information is not used for profiling purposes without your consent
Cookies and Tracking Technologies
okbaee uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.
4.1 Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, carry out security checks, and prevent technical errors. Disabling these cookies will prevent the platform from working correctly.
4.2 Functional Cookies
These cookies are used to remember your preferences, such as language selection and personalised settings. They make your experience on the platform more convenient.
4.3 Analytics Cookies
These cookies are collected to analyse platform usage patterns and improve service quality. This information is processed in aggregated and anonymous form.
4.4 Cookie Controls
You can disable or delete cookies at any time through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform. Each browser manages cookies differently — refer to your browser's help documentation.
Data Security Measures
To keep your information secure, okbaee applies industry-standard, up-to-date security measures. Our security framework is continuously reviewed and improved.
5.1 Technical Safeguards
- SSL/TLS Encryption: All communication between your browser and our servers is encrypted
- Data Encryption: Sensitive information stored on our systems is protected by strong encryption algorithms
- Two-Factor Authentication: An additional layer of security for account access
- Firewall and Intrusion Detection: Active monitoring systems to prevent cyberattacks
5.2 Organisational Safeguards
- Only authorised staff may access personal information on a need-to-know basis
- All staff receive regular training on privacy and data protection
- Defined incident response procedures are in place to handle data breaches
5.3 Data Retention Period
Data is retained for as long as your account remains active. Even after an account is closed, certain data may be retained for a specified period to meet legal obligations. Once the required period has ended, data is securely deleted or anonymised.
Your Rights Regarding Your Data
okbaee believes that users have the right to control their own information. Your key rights are set out below.
6.1 Right of Access
You have the right to know what information we have collected and stored about you. On request, we will provide you with details of your information within a set timeframe.
6.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will verify and correct it as soon as possible.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.
6.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. In particular, you have the right to withdraw your consent to marketing communications at any time.
6.5 Right to Data Portability
You may request a structured copy of the information we hold about you. The information you request will be provided in a commonly used format.
To exercise these rights, contact us at [email protected]. We will endeavour to respond within 30 working days of receiving your request.
Protection of Minors' Data
okbaee strictly prohibits providing services to anyone under the age of 21. Our platform is for adults (21+) only.
If we become aware that a minor has registered, we will immediately close that account and securely delete all associated data. If a parent or guardian suspects that their minor child is using our platform, please contact [email protected] immediately.
Policy Changes and Updates
This Privacy Policy may be updated from time to time due to business changes, legal requirements, or advances in technology.
8.1 Notification of Changes
For significant changes, we will send a notification to your registered email address or display a clear notice on the platform. For minor changes, the "Last Updated" date at the top of the page will be updated.
8.2 Meaning of Continued Use
Continuing to use the platform after changes have been made means you are agreeing to the updated Policy. If you do not agree to the new terms, you should close your account and stop using the platform.
To request a previous version of this Policy, contact [email protected].
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our privacy team will review your matter with the attention it deserves.
Privacy Contact
Email: [email protected]
24/7 Live Chat Support (in Bengali)
For data-related requests, please contact us from your registered email address and clearly describe your request. We will process your request after verifying your identity.
This Privacy Policy has been prepared in accordance with applicable laws in Bangladesh and international best practices in data protection. The Policy is effective from January 2026.